CCS observed all the manual processes and designed a software program that automated many of the procedures. The Program included the following functionality:

• Staff are able to enter the orders directly into the program while the client is on the phone or from faxed forms.
• Bakers receive a report, which has automatically calculated how much dough to be baked
• Packers receive a detailed list of all goods for each client
• Couriers receive a list of all clients in order of the most efficient route
• A file is imported into MYOB for automatic invoice generation

Since the programs installation customer complaints have been greatly reduced and the owners are no longer working unnecessary hours.